Can I try EZ File Drop for free?
Yes! You can create an account for free without providing any credit card information. Every new account begins as a Business Plan for 7 days with 1 GB of upload bandwidth. During your free 7 day trial, your upload forms will display a small banner indicating that you are in a trial mode. You may upgrade to a paid plan at any time.

What is a team?

Teams allow you to save money and let everyone on your team use EZ File Drop. All users within a team share the monthly upload limit per your selected plan. You can share Upload Forms between users or choose to keep everything completely private.

What levels of users are there within a team?

Team Owner - A team owner manages billing and can create and manage users. You can have more than one team owner.
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Team Member - A team member can create Upload Forms and view any Upload Forms shared with the team.

Is an Upload Form destination set by the team or by each user?

Every user connects EZ File Drop to their own Cloud storage accounts (ie. Google Drive, Microsoft OneDrive, Dropbox, Box, or an FTP server). Every Upload Form has its own upload destination, which is set by the user that creates and owns the Upload Form.  This means that “Maya”, a Team Member, can have multiple Upload Forms all with different upload destinations. She can have one Upload Form connect to a specific folder in her Dropbox account, a second Upload Form go to a specific folder in her Google Drive, and so on. Her teammate, Rohan, can connect his EZ File Drop account to his own Dropbox and Google Drive accounts to use as upload destinations for Upload Forms that he creates.

Can a user on your team keep an Upload Form and its uploaded contents private?

Yes. All users, both team owners and team members, can choose to share an Upload Form or keep it private. Shared Upload Forms are shared with the entire team. Once upload destinations are set by each user, files can go wherever the Upload Form owner chooses. If you want your teammates to have access to the uploaded files, make sure to share the upload destination folder with them in the cloud storage account.

‍How can I view my team's upload usage?

Every user on your team can see the team’s monthly upload usage in the “Usage” section within EZ File Drop, along with a detailed view of their own upload usage detailed by Upload Form. Team owners can see upload usage broken out by team members so they know who the heavy users are.

Does the monthly upload limit apply to each user or the whole team?

The monthly upload limit is shared by the whole team.

Will I be notified when I near my upload limit?

Yes. Team owners will receive an email when the team’s monthly upload reaches 90% of the limit. A notification will appear in the app for all users so team members can alert the team owners in case they missed the email.

What happens if my team exceeds the upload limit?

Don’t worry, EZ File Drop will keep working! You will be billed $20 per block of 100GB transfer bandwidth over your limit.

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For example, if you are on the Business plan and you upload 125GB of data in a month, you will be billed an additional $20 for that month. If you upload 450GB of data while on the Business plan, you will be billed an additional $80 for that month.

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Any team regularly uploading more than 399GB in a month is encouraged to switch to the Premium plan, which has an upload limit of 1TB for $99/mo.

Is it easy to switch between plans?

Yes. You can switch between plans at any time and keep all of your Upload Forms and data in EZ File Drop. Keep in mind that if you downgrade from a Business Plan or a Premium plan to a Starter plan, you will lose some features and your Upload Forms will all revert to the default style and you will not be able to embed Upload Forms on external web pages. If you downgrade to the Starter plan, you also have to remove any additional users from your team since the Starter plan only includes one user.

Can I pause my subscription or delete my account completely?
You may cancel your paid subscription at any time and your cancellation will take effect at the end of your billing cycle. You will retain use of EZ File Drop for the duration of your paid plan and no refunds will be provided for early termination. After your billing cycle ends, you can still login to EZ File Drop and access your existing data and all of your Upload Forms will remain in Draft mode. You may resubscribe to a new paid subscription plan at any time to reactivate your account and publish upload forms.You may also permanently delete your account at any time by clicking the “Delete My Account” button in the Settings panel. No phone calls or complicated form submission necessary.